Privacy Policy
Last updated: 7/16/2025
Your privacy is important to us. This Privacy Policy explains how Tournex collects, uses, and protects your personal information.
We're clear about what data we collect and why
Your data is protected with industry-standard security
You have control over your personal information
1. Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Name, email address, and contact information
- Username and profile information
- Gaming platform usernames and IDs
- Payment information for premium features
- Tournament participation history and statistics
Usage Information
We automatically collect information about how you use our platform:
- Device information (IP address, browser type, operating system)
- Usage patterns and feature interactions
- Tournament and match data
- Communication logs within the platform
2. How We Use Your Information
We use your information to:
- Provide and improve our tournament management services
- Create and manage your account
- Process tournament registrations and manage competitions
- Send important notifications about tournaments and matches
- Provide customer support and respond to inquiries
- Analyze usage patterns to improve our platform
- Prevent fraud and ensure platform security
- Comply with legal obligations
3. Information Sharing
We may share your information in the following circumstances:
Tournament Organizers
When you participate in tournaments, we share necessary information with tournament organizers, including your username, contact information, and performance data.
Service Providers
We work with trusted third-party service providers who help us operate our platform, including:
- Cloud hosting and storage providers
- Payment processors
- Analytics and monitoring services
- Customer support tools
Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights and the safety of our users.
4. Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and monitoring
- Access controls and authentication requirements
- Secure payment processing through certified providers
- Regular backups and disaster recovery procedures
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your information
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze platform usage. You can control cookie settings through your browser preferences.
We may use analytics services like Google Analytics to understand how users interact with our platform. These services may collect information about your usage patterns.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Tournament data may be retained for historical and statistical purposes even after account deletion, but will be anonymized.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Children's Privacy
Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notifications. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us at:
Email: privacy@tournex.com
Phone: +91-7016613842